Return & Refund Policy

At BoldGents, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, your item must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging, accessories and tags
• Accompanied by proof of purchase

To request a return, please contact us at contact@boldgents.com.

Once your return request has been reviewed and accepted, our customer support team will provide you with the return instructions and the appropriate return address.

Please do not send products back without contacting us first. Returns sent without prior authorisation may not be accepted.

Return Shipping

For standard returns where the product received is correct and free from defects, return shipping costs are the responsibility of the customer.

Original shipping charges, where applicable, are non-refundable.

If you receive an incorrect, damaged or defective item, please contact us. Once the issue has been verified, we will provide an appropriate solution at no additional cost to you, in accordance with applicable consumer law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective or different from what you ordered, contact us as soon as possible at contact@boldgents.com.

Please include your order number and clear photographs showing the issue. Our customer support team will review your request and provide an appropriate solution.

Exchanges

If you would like a different product or variation, please contact our customer support team.

The quickest way to receive the item you want is generally to return the original item and, once the return has been accepted, place a new order.

European Union – 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection law.

Returned items must be in their original condition, unworn and unused, with their original packaging and accessories.

This statutory right is separate from our voluntary 30-day return policy and does not affect any additional rights you may have under applicable consumer law.

United Kingdom Consumer Rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection law.

If an item is faulty, damaged, not as described or otherwise does not meet applicable legal requirements, you may have additional rights beyond our standard return policy.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, card issuer or payment provider may require additional time to process and display the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us at contact@boldgents.com.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at contact@boldgents.com.

We will do our best to accommodate your request. However, once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If your order has already been dispatched, you may request a return after receiving it in accordance with this policy and any applicable statutory rights.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact our customer support team:

BoldGents Customer Support
Email: contact@boldgents.com