Shipping Policy

At BoldGents, we aim to provide a reliable and transparent delivery experience. Below you can find important information about order processing, shipping and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotional events or holidays, processing times may occasionally be longer.

Shipping Destinations

BoldGents ships to the destinations available at checkout.

Shipping availability, delivery options and any applicable shipping charges are calculated based on your delivery destination and will be displayed at checkout before you complete your purchase.

United Kingdom Delivery

For orders delivered within the United Kingdom, our estimated delivery time is:

• Order processing: 1–3 business days
• Estimated transit time: 5–10 business days
• Estimated total delivery time: 6–13 business days

These delivery times are estimates and may vary depending on the destination, carrier operations and circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before payment.

When Free Shipping is offered on an order, no standard shipping charge will be added to eligible orders at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where tracking is available.

Please allow some time after dispatch for the carrier's tracking system to update.

Delivery Estimates

Delivery dates displayed on our website or provided after purchase are estimates unless expressly stated otherwise.

While we work with our delivery partners to provide reliable service, occasional delays may occur due to customs processing, carrier disruptions, severe weather, peak shopping periods or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact our customer support team so we can assist you.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at contact@boldgents.com.

We will do our best to update your information before dispatch. However, once an order has been processed or dispatched, we may not be able to change the delivery address.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may attempt redelivery, leave instructions for collection or return the parcel according to its delivery procedures.

We recommend regularly checking your tracking information after your order has been dispatched.

Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate the package, please first check with members of your household, neighbours and any safe delivery locations around the property.

If you are still unable to locate your order, please contact us at contact@boldgents.com with your order number so that our team can review the delivery information and assist you.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible at contact@boldgents.com.

Please include your order number and clear photographs of the item and packaging where relevant so our team can review the issue.

Customs, Duties and Taxes

Depending on the destination and applicable local regulations, international orders may be subject to customs procedures, import duties or taxes.

Where duties and taxes are collected at checkout, this will be indicated during the purchase process. Where they are not collected at checkout, additional charges may be imposed by local authorities or carriers where permitted by applicable law.

Any applicable charges and responsibilities will depend on the destination and the terms presented at checkout.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

Once an order has entered processing or has been dispatched, we may no longer be able to cancel or modify it.

Your rights to return an eligible order after delivery are described in our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery or tracking, please contact:

BoldGents Customer Support
Email: contact@boldgents.com